SG-EDTS: CRM Solution for Grocery Retail,Business

Background

Largest Grocery Retail Chain Store in Indonesia faced with a challenge to manage its tens of millions of customers across the nation, offering broad range of products & services across multiple channels, both offline and online.

13.1M

Members

1.1T

Gross Merchandise Value (GMV)

20K

Stores

12K

Products

Solutions

Loyalty platform to consolidate customer engagement initiatives that synergize well with the rest of the ecosystem such as e-commerce, digital marketing and payment to maximize customer experience. This customer-level offering is made possible by leveraging big data that is generated throughout the ecosystem.